Common Tech Problems

The table below demonstrates the solutions I'd use for the suggested common technical issues a student might have. I would demonstrate these possible solutions and then have the students practice those solutions as well, so that they'd be better prepared if these problems were to occur. Then the students could ask questions, and possibly present other troubleshooting scenarios that we could try to solve together in class.

Problems	Solutions to Demonstrate to Students
There is no sound coming out of the speakers on the student computers.	Check to see if the cable is connected. Make sure the speakers are turned on. Check the volume knob on the speaker. Check the internal computer volume.
I can’t connect to the network.	Double check your Username and Password. Make sure the CAPS lock isn’t on. Make sure you’re not logged in on another device.
My computer keeps freezing up on me.	Force close open programs. Restart computer. Teacher may need to do virus scan and/or update system.
My printer won’t print.	Check to see if printer is on. Verify you sent the print job to the correct printer (if on networked printer.) Check that the printer is on-line. Try to print a test page to see if that prints. Make sure there’s not a paper jam.
My SMARTboard pens aren’t working.	Check the ready light. What color is it? Make sure computer is on. Remove and reinsert the cabling to reset the connection. Make sure the pen trays are clean.